You may place your orders anytime online 24/7 on our website www.ChicCoutureOnline.com.
HOW DO I KNOW WHAT SIZE TO ORDER?
You can refer to our SIZE CHART for more details as well as check out our MODEL SIZES for more clarification.
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide!
WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept all major credit cards. Unfortunately, we do not accept PayPal, bank transfers, or money orders.
When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.
DOES MY ORDER REQUIRE VERIFICATION?
Some orders are subject to Chic Couture Online’s Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.
If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.
DO YOU RESTOCK PRODUCTS?
We do our best to restock the best sellers. Please email us, if you need more information on a specific product.
WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site daily with stuff that you will love.
**NO REFUNDS - NO EXCEPTIONS** **WE WILL ONLY ISSUE STORE CREDIT**
Do you want to return an item? Please review our requirements below!
RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:
Merchandise must be returned within 5 business days of receipt.
Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned.
Non-returnable merchandise includes final sale products, champagne collection, formal gowns, swimwear, and bodysuits.
Shoes must be repacked in their shoebox(es) and placed in a protective box.
We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
The customer is responsible for shipping fees to send the order back to Chic Couture Online
Shipping fees are non-refundable.
Chic Couture diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. Store credit is valid only at www.chiccoutureonline.com.
RETURN PROCESSING TIME Upon receipt of your package, your return for store credit will be processed within 5-6 business days. You will be notified via email once your return has been processed.
WHEN MAKING AN RETURN:
Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
Write “Reason for Return” on the back of your invoice.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
OUR RETURN ADDRESS Chic Couture Online 6600 NW 16th St Suite 5 Plantation, FL 33313 **Office is not open to the public**
EXPECT SHIPPING DELAYS
Due to COVID-19, carriers (USPS & FEDEX) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.
WE SHIP WORLDWIDE
On US orders of $100 or more!
No coupon codes needed.
Offer valid for U.S. orders placed at www.chiccoutureonline.com. Shipping does not count towards the qualifying amount. No price adjustments on previous purchases. Cannot be combined with any other offers.
QUALIFIES FOR STANDARD SHIPPING ONLY.
EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED.
All orders are processed, verified, and shipped within 2-4 business days or sooner.
Express orders are processed within 1 business day.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
You can track your package using the supplied tracking number.
**Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.
HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
HOW LONG IS SHIPPING?
All orders are processed, verified, and shipped within 2-4 business days.
Once your order has been shipped, the estimated time of arrival is.
USPS First class Mail (2-5 business days) **This option will only appear if your order weighs under one pound.**
USPS Priority Mail (2-3 business days)
Free Shipping (2-5 business days)
USPS Express Mail (Processed and shipped within 1 business day, Delivery guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required). Express orders need to be placed before 12pm EST to guarantee same day shipping
FedEx Priority Overnight (Processed and shipped the same day if placed by 12PM EST). Friday shipments will be delivered on Monday. Saturday delivery is NOT available.
USPS First class mail (14-20 business days) **This option will only appear if your order weighs under four pounds.**
USPS Priority mail (6-14 business days)
USPS Express Mail (5 -10 business days)
**All international packages may be processed through customs regulations which may cause a slight delay with delivery times**
HOW DO I TRACK MY ORDER?
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.
A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
Note, in rare occasions custom agents may delay delivery of some packages.
As far as customs charges, we do not have any control over them, nor know what the charges will be, if any. If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.