RETURN POLICY
**NO REFUNDS - NO EXCEPTIONS**
**WE WILL ONLY ISSUE STORE CREDIT**
** WE CANNOT CANCEL ORDERS**
Do you want to return an item? Please review our requirements below!
Log in HERE to start your return.
RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:
- Merchandise must be returned within 14 business days of receipt.
- Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
- Merchandise must have all tags, including any hangtags attached.
- Any merchandise marked "Final Sale" cannot be returned.
- Non-returnable merchandise includes final sale products, champagne collection, formal gowns, swimwear, and bodysuits.
- Shoes must be repacked in their shoebox(es) and placed in a protective box.
- We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
- The customer is responsible for shipping fees to send the order back to Chic Couture Online
- Shipping fees are non-refundable.
RETURN PROCESSING TIME
Upon receipt of your package, your return for store credit will be processed within 5-10 business days. You will be notified via email once your return has been processed.
WHEN MAKING AN RETURN:
- Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
- Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
- Write “Reason for Return” on the back of your invoice.
- Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
- All returns must be processed via our return portal.